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At The Fancy Chic, we strive to provide our customers with the best shopping experience possible. We understand that sometimes returns or exchanges may be necessary, and we have implemented the following store credit return policy to ensure customer satisfaction:
- Eligibility for Store Credit Returns:
- Store credit returns are only applicable for eligible items purchased at The Fancy Chic.
- To be eligible for a store credit return, the item(s) must be unused, unworn, and in the original condition with all tags and packaging intact.
- Certain items such as underwear, swimwear, or personalized items may not be eligible for store credit returns due to hygiene or customization reasons. Please inquire with our staff or refer to the specific product page for more information.
- Timeframe for Store Credit Returns:
- Store credit returns must be initiated within 30 days from the date of purchase.
- To initiate a store credit return, customers must present a valid proof of purchase, such as a receipt or order confirmation.
- Store Credit Refund Process:
- Upon meeting the eligibility criteria and initiating a store credit return, customers will receive store credit equivalent to the purchase price of the returned item(s).
- Store credit will be issued in the form of a gift card or a unique code, which can be used for future purchases at The Fancy Chic.
- Exclusions and Exceptions:
- Store credit returns do not cover shipping or handling fees, and these costs will not be included in the store credit amount.
- If an item is found to be defective or damaged upon receipt, please contact our customer service team within 24hrs of receiving the merchandise to discuss possible options for repair, replacement, or refund.
- Final sale items, clearance items, or any items marked as non-returnable are not eligible for store credit returns unless deemed defective or damaged.
- Store Credit Usage:
- Store credit received through a return can be applied towards the purchase of any item(s) available at The Fancy Chic.
- Store credit is non-transferable and cannot be redeemed for cash.
- If the value of the new purchase exceeds the store credit amount, the customer will be responsible for paying the remaining balance.
- Additional Information:
- The Fancy Chic reserves the right to deny any store credit return that does not meet the aforementioned eligibility criteria.
- This store credit return policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information.
We value our customers' satisfaction and aim to provide a smooth and convenient return process. If you have any questions or require further clarification, please do not hesitate to reach out to our customer service team for assistance.t Fancy Chic, our vision is to become the go-to boutique for fashion-conscious individuals who want to express themselves through their style. We strive to be a leader in the industry and to provide our customers with the latest trends and styles.